1. Observe and protect
Write down what's visible, limit further damage safely, and collect whatever repair history exists.
2. Evaluate the house and site
With Piedmont clay soils and a furniture-industry housing legacy under mature shade trees shaping conditions here, roof area, valleys, tree debris, fascia condition, and downspout placement outweigh gutter color.
3. Define a written scope
Define prep, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change-order rules.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal—not only the total.
5. Inspect closeout
Confirm testing, cleanup, documentation, warranty terms, and who's responsible for future maintenance.